7kbet Privacy Policy — How We Handle Your Data

Your Privacy at a Glance

The following cards summarise our core privacy commitments. The full detail for each area is set out in the sections below.

Information We Collect

7kbet collects personal data in two ways: information you provide to us directly, and information collected automatically when you use the platform. The categories of personal data we collect include the following.

• Identity data: your full name, date of birth, and any government-issued identity document details provided during KYC verification, such as a national identity card or passport number.
• Contact data: your email address and any other contact method you provide when registering your account or communicating with our support team.
• Financial data: your mobile wallet identifiers (such as your bKash or Nagad registered number) used for deposits and withdrawals, and records of all transactions on your 7kbet account.
• Technical data: your device type, operating system, browser type, IP address, and approximate geographic location derived from your IP address, collected automatically when you access the platform.
• Usage data: information about how you use the platform, including pages visited, games played, bets placed, session duration, and in-platform navigation paths.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily provide such information in the context of a responsible gaming request. In that case, any health-related information you share will be used solely to support your responsible gaming request and will be handled with the highest level of confidentiality.

How We Use Your Information

7kbet uses the personal data we collect for the following purposes. We will not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your consent or without a separate legal basis to do so.

• Account creation and management: to create, maintain, and administer your 7kbet account, verify your identity, and process your KYC verification documents.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain records of all financial transactions for accounting and regulatory compliance purposes.
• Platform operation and improvement: to operate the 7kbet platform, diagnose and fix technical issues, analyse usage patterns to improve the player experience, and develop new features and services.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, account takeover, bonus abuse, and other prohibited conduct, and to protect the integrity of the 7kbet platform.
• Customer support: to respond to your support requests, complaints, and enquiries, and to maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Legal and regulatory compliance: to comply with applicable anti-money-laundering (AML) regulations, Know Your Customer (KYC) obligations, and any other legal or regulatory requirements to which 7kbet is subject.

Legal Basis for Processing Your Data

7kbet processes your personal data on the following legal bases. At least one legal basis applies to every processing activity we conduct.

• Contractual necessity: processing that is necessary to perform our contract with you — for example, creating your account, processing your bets, and handling your deposits and withdrawals.
• Legal obligation: processing that is necessary for 7kbet to comply with its legal obligations, including AML regulations and KYC requirements.
• Legitimate interests: processing for purposes such as fraud prevention, platform security, and improving the player experience, where those interests are not overridden by your individual rights and freedoms.
• Consent: where 7kbet relies on your consent as the basis for processing — for example, for optional marketing communications — you may withdraw that consent at any time by contacting our support team.

Sharing Your Information

7kbet does not sell your personal data. We share your data only in the limited circumstances described below. In all cases, data is shared only to the extent necessary for the stated purpose.

• Payment service providers: we share the minimum financial data necessary with bKash, Nagad, Rocket, Upay, and other payment processors to facilitate your deposits and withdrawals. These providers are contractually bound to process your data only in connection with your transactions on 7kbet.
• Game and technology providers: we share session and account data with certified game providers such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe to the extent required to deliver their games on the 7kbet platform. These providers are not permitted to use this data for their own marketing purposes.
• Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, financial regulators, or other government bodies where we are legally required to do so, or where disclosure is necessary to prevent or detect serious crime.
• Business transfers: in the event of a merger, acquisition, or sale of all or a material part of 7kbet's business assets, player data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

Payment Data and Financial Information

7kbet processes payments exclusively through certified third-party payment processors including bKash, Nagad, Rocket, and Upay. We do not store full payment card numbers, mobile wallet PINs, or complete payment authentication credentials on our own servers. Payment data is transmitted directly to the relevant payment processor over an encrypted connection and is subject to that processor's own security standards and data handling practices.

We retain records of transaction amounts, dates, reference numbers, and the identifier of the payment method used (for example, the last few digits of a registered mobile number) for AML compliance, dispute resolution, and accounting purposes. These records are kept for the period required by applicable law and then securely deleted.

Cookies and Tracking Technologies

7kbet uses cookies and similar local storage technologies on its platform. These are small files stored on your device that help the platform function correctly, remember your session, and analyse how the platform is used. The following categories of cookies are used.

• Strictly necessary cookies: these are required for the platform to function. They enable session management, login state persistence, and security features. You cannot opt out of strictly necessary cookies while using the platform.
• Analytical cookies: these help us understand how players navigate the platform, which pages are visited most frequently, and where players encounter difficulties. The data collected is aggregated and does not identify individual users.
• Functional cookies: these remember your preferences, such as language settings, to improve your experience when you return to the platform.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 7kbet platform. 7kbet does not use third-party advertising cookies or place tracking pixels for external advertising networks.

Data Retention

7kbet retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law, whichever is longer. The following general retention periods apply: account data is retained for the duration of the active account relationship plus a minimum of five years following account closure, to satisfy AML and K YC record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; support communications are retained for two years following the resolution of the relevant enquiry.

When personal data is no longer required for any retention purpose, 7kbet will securely delete or irreversibly anonymise it. Anonymised data — data from which all identifying information has been permanently removed — may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

Your Data Rights

You have the following rights in relation to the personal data that 7kbet holds about you. To exercise any of these rights, please contact the 7kbet support team using the email address in the footer of this page. We will respond to all valid rights requests within a reasonable period.

• Right of access: you have the right to request a copy of the personal data that 7kbet holds about you, together with information about how it is being processed.
• Right to rectification: you have the right to request that 7kbet corrects any inaccurate personal data it holds about you, or completes any incomplete personal data.
• Right to erasure: you have the right to request that 7kbet deletes your personal data in certain circumstances — for example, where the data is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing.
• Right to restrict processing: you have the right to request that 7kbet restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to object: you have the right to object to 7kbet processing your personal data where processing is based on legitimate interests. Where you object, 7kbet will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

Please note that certain rights are subject to conditions and exceptions. For example, the right to erasure does not apply where 7kbet is legally required to retain the data, such as for AML or KYC record-keeping. We will explain any applicable limitation when responding to your request.

Security of Your Personal Data

7kbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL encryption for all data in transit, access controls limiting data access to authorised personnel only, and regular security assessments of our platform infrastructure.

While 7kbet takes data security seriously and maintains robust protections, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data security incident that affects your personal data, 7kbet will notify you as required by applicable law and will take all reasonable steps to mitigate the impact of the incident.

Children and Minors

7kbet is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. If we discover that we have inadvertently collected personal data from a person under 21, we will promptly delete that data and close the associated account. We take age verification seriously and require all players to confirm they are 21 or older at registration.

Changes to This Privacy Policy

7kbet reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish the updated Policy on this page with a revised effective date. Where changes are significant, we may also notify you by email or via an in-platform notification. Your continued use of 7kbet following any update to this Policy constitutes your acceptance of the revised Policy.

We recommend that you review this Privacy Policy periodically. The "Last updated" date at the top of this page indicates when the Policy was most recently revised. If you do not agree to any revised version of this Policy, you must stop using the 7kbet platform and contact support to close your account.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 7kbet holds about you, please contact our support team using the email address displayed in the footer of this page. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Please include your registered account username and a clear description of your request when contacting us about a data rights matter. This helps our team locate your data efficiently and respond accurately. 7kbet does not charge a fee for exercising your data rights, except in cases where requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.